Patient Experience
Improve your patient experience to achieve:
- Higher Reimbursement
- Greater Patient Retention
- Better Clinical Outcomes
The 3 Pillars of Psychology for the Body's Patient Experience Training Programs Are:
Communication
Communication is the first pillar of our PX design training programs. Effective communication is critical to creating optimal patient care. Psychology for the Body's approach to communication is based on understanding patients' personality types and communication preferences. Then, providers are taught how to best adjust their communication to be more impactful on patients.
Connection
Connection is the second pillar of our PX design training programs. Building strong connections with patients is essential to elevating patient care. Psychology for the Body focuses on social psychology, behavioral economics, and conveying empathy, respect, and attentiveness to strengthen the patient's healthcare experience.
Motivation
Motivation is the third pillar of our PX design training programs. Successfully motivating patients leads to improved adherence to the plan of care and better clinical outcomes. Psychology for the Body borrows concepts from classic motivational psychology and marketing psychology to get greater buy-in from patients to their plan of care.
Patient Experience Animated Video Membership
Patient Experience Animated Video Membership
Subscribe to our animated videos on patient experience. Gain access to our animated series on topics including behavioral science and social psychology and the patient experience, and much more. Also, receive a new patient experience animated video every week sent directly to your email address.
Animated Videos Introduction
Our Patient Experience Certification Course Has 4 Sections
Session 1
Session 1 is dedicated to effective communication. We discuss the DISC Assessment and how providers can adjust their communication style based on patients' DISC profile.
Session 2
Session 2 is focused on using social psychology and behavioral economics to create stronger connections with patients. Understanding how patients think is key to connection.
Session 3
Session 3 is on how to convey empathy, respect, and attentiveness to patients. Additionally, it speaks about strategies to diffuse aggressive patients.
Session 4
Session 4 discusses motivational psychology and marketing psychology to improve the patient adherence to the plan of care.
The Mastering Patient Experience Design Certification Program is a fantastic course that shares a wealth of knowledge with participants on the psychology of human behavior and its value in elevating the patient experience. It is designed for PX professionals, healthcare providers, and an organization’s front staff. The concepts in the program will improve patient outcomes as well as increase reimbursement rates, improve patient retention, and increase referrals.
